Start a Conversation

Service and Product Design

Design accessible digital services around real user needs, not assumptions.

Digital services should work for the people who rely on them. Bragi designs and builds accessible services and products grounded in user needs, tested with real users, and built to be maintained.

Public services fail when they are designed around institutional convenience rather than the people who depend on them. We design and build services grounded in real user needs and tested with the people who will use them.

We build for accessibility, low-bandwidth realities, and the teams who will maintain a service long after launch.

How we approach it

  • Discover real user needs through research
  • Design services and interactions around those needs
  • Prototype, test, and build accessible, working solutions
  • Document design systems so teams can maintain and extend them

When this helps

  • A service is hard to use or people drop out partway through
  • You are building something new and want to start from user needs
  • Accessibility and low-bandwidth users must be first-class, not afterthoughts
  • A prototype needs to become a maintainable, real service

Related work

Digital inclusion & educationSokoto State, NigeriaEvidenced outcome

Sokoto State Digital Village Pilot

Partner: UNICEF (Sokoto Field Office)

A UNICEF-sponsored proof-of-concept: a solar-powered, community-embedded digital learning hub (one hub, three classrooms, 250 out-of-school learners) delivered through Bragi's bespoke Ilimi learning platform.

Bragi's role: Design and delivery lead: built the learning hub, the Ilimi platform, and the curriculum, and ran the 12-month pilot

Exploring service and product design?

Tell us what you're working on and we'll tell you honestly whether and how this capability fits.

Start a Conversation